FAQ

Who is Headphones.com?

Headphones.com was founded in 2016 by brothers Taron and Andrew Lissimore with the goal of creating the headphone store they wished existed.

In 2018 they bought Headphone.com (without the s) which was started in the 1990s by Tyll Hertsens and integrated it into Headphones.com.

They founded The HEADPHONE Community forum in 2018 and it has become one of the most active Headphone communities on the internet. 

Headphones.com has been featured in CNET and a Shopify Masters podcast and is also a proud sponsor of the World Wide Hearing foundation and Head-fi.org.

We also have hundreds of 5-star reviews on Trustpilot.

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and many cryptocurrencies. 

How do I pay with Bitcoin?

You just need to go through the regular checkout process. Once you enter your address and choose your shipping, there will be an option to choose your payment provider. Pay with Bitcoin, Litecoin, Etherium and more!

If you have any questions about cryptocurrency payments, contact us.

How much does shipping cost?

Shipping is free in the continental United States over $100. We also provide the option to buy expedited shipping if you're in a rush. For more details, read our shipping policy.

How long can I expect to wait to receive my order after it is placed?

In-stock items are shipped within 1 business day. If you need something expedited, contact us and we'll try to get it out even faster. 

Why should I buy from you instead of Amazon?

Amazon is a huge company that does many things well. However they are not built to help people buy high-end headphones. Each member of our team loves headphones and is here to help you find your dream setup. We are authorized dealers for every brand we sell and we cap it all off with 365-day returns so you can really take the time to make sure a piece of gear is right for you. 

What is your price-matching policy?

We will match the price of any authorized dealer. Contact us or use our live chat and we'll help you with the discount.

How does your 365-Day return policy work?

Please read our refund policy for all of the details of our 365-day return policy.

What are your business hours?

We are open from 9am to 6pm (PST) Monday to Friday and we're closed on holidays. 

Where in the world is your phone number?

Some people are more comfortable communicating with a company over the phone and we understand that. However we found that we were able to provide consistently better service through asynchronous communication like chat and email. So we made the tough decision to remove phone support. Giving up phone support gave us the resources to offer ultra-responsive email and chat support. 

If you really want to talk to us on the phone you can contact us and ask for a call back.