FAQ

Who is Headphones.com?

Headphones.com was founded in 2016 by brothers Taron and Andrew Lissimore with the goal of creating the headphone store they wish existed.

In 2018 they bought Headphone.com (without the s) which was started in the 1990s by Tyll Hertsens and integrated it into Headphones.com.

They founded The HEADPHONE Community forum in 2018 which has become one of the most active Headphone communities on the internet. 

Headphones.com has been featured in CNET and a Shopify Masters podcast and is also a proud sponsor of the World Wide Hearing foundation and Head-fi.org.

We also have hundreds of 5-star reviews on Trustpilot.

 

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay and many cryptocurrencies. 

 

How do I pay with Bitcoin?

Simply go through the regular checkout process. Once you enter your address and choose your shipping preference, there will be the option to choose your payment provider. Pay with Bitcoin, Litecoin, Etherium and more!

If you have any questions about cryptocurrency payments, contact us.

 

How much does shipping cost?

Shipping is free in the continental United States over $100. We also provide the option to pay for expedited shipping if you're in a rush. For more details, read our shipping policy.

 

How long can I expect to wait to receive my order after it is placed?

In stock items are shipped within 1 business day. If you need something expedited, contact us and we'll try to get it out even faster. 

 

Why should I buy from you instead of Amazon?

Although Amazon is a huge company that does many things well, they are not specialized in helping people purchase high-end headphones. Each member of our team loves headphones and is here to help you find your dream set. We are an authorized dealer for every brand we sell and top it off the experience with a 365-day return policy to allow sufficient time to ensure your new gear is right for you. 

 

What is your price-matching policy?

We will match the price of any authorized dealer. Contact us or live chat and we'll help you process your purchase. In some cases a price may be too low for us to match, but we'll let you know. 

 

Price Guarantee

We have a 30-day price guarantee on all items eligible for return. For items marked "Final Sale", we will issue a store credit up to a maximum of $100. Open Box items and Special Order items are not eligible for our price guarantee. 

 

How does your 365-Day return policy work?

Please read our refund policy for full details about our 365-day return policy.

 

What are your customer service hours?

We are open from 7am to 6pm (PST) Monday to Friday and closed on holidays.

 

Can I reach you by phone?

Some people are more comfortable communicating with a company over the phone and we understand that. We found that we were able to provide consistently better service through asynchronous communication like chat and email. If you would still prefer to reach us by phone, you can contact us and ask for a call back.